To reset a seller’s Violation Level, start by accessing their Merchant Profile page. Once inside of their profile, select the third tab across the top labeled Violations. The first box under the Overview section will show that particular seller’s Violation Level. Click the green hyperlink button that says Change. From there a popup will appear and you can change the seller’s Violation Level to any of the levels your brand allows. Leave a note advising why the change was made and then click Save Changes.